My experience is complicated, but yet very disappointing and I would never recommend anyone purchase a dress from Jenny’s. I bought a dress two ago and the engagement fell through. Definitely not the stores fault, but they were not understanding. I had purchased the dress off the rack, in full, the week before the engagement was called off and when I asked if I could get a refund for the dress, since I had never taken it from the store and not had one alternation done to it, they refused. Ok fine, still a little irritating but I’ll give them that one.

Two years later I get engaged and look into getting the same dress altered, since it had never been altered and didn’t fit exactly right. I called to see if Jenny’s would do it, and offered to pay for the alterations, considering how much time had passed. The manager told me that the alterations were included in the price of the dress when I had purchased it, but that they only had time for new upcoming brides and that she would not look at my dress. This angered me because she basically told me I paid for a service that they didn’t provide! So once they have your money, they refuse to offer you any services. She said that because my first wedding was cancelled that she was not obligated to help me, even though I offered to pay for her services. I didn’t know that I had to give a wedding date when I purchased my dress, what if I wanted to have a two year engagement before my wedding, would she not do it???

The way the manager spoke to me was very disrespectful and disappointing. I spent a lot of money in her store and would have purchased my bridesmaid dresses there if she wasn’t such a witch. It’s almost like she has been in the business too long and should have retired years ago. I would recommend taking your business elsewhere.